FAQ & Policy

Live Queenly provides our customers with 100% Virgin human hair that has not been processed in any way. OUR HAIR CAN BE COLORED. Please just keep in mind, once colored this hair is no longer virgin, so make sure you use color treated hair conditioner and keep your hair moisturized. 

How Long Can This Hair Last?

Our hair can last for a very long time with the proper hair care! If you take great care of your hair the longer it will last and be flawless enough for reuse!

What Size Are Your Wigs?

All Wigs come in a size "M" for medium which is an average size and has room and ability to stretch. Please email us at info@livequeenly.com to request a sizes: small, large or XL.

What's are Lace Closure Wigs?

Our Lace Closure Wigs are constructed with a sewing machine and made with 3 bundles & a 4x4 Lace Closure.  All 12-14 inch Lace Closure Wigs are made with 2 bundles and a 4x4 Lace Closure. Wigs requested in the inches 24-40 may seem naturally thinner towards the ends because these wigs are made with longer hair bundles. All hair bundles inches 24-40 are smaller hair bundles. These lace closure wigs are shipped in their natural hair state & natural hair texture. They will not be shipped "Curled & straightened" as you see in the pictures provided for each wig. The pictures provided are pictures after the wigs have been installed and curled/straightened with curling irons and flat irons. You may experience minimum shedding of loose hair in the wig from production because of the way the wig was constructed. Do not be alarmed. We recommend that you wash & condition the hair before you install for sanitary reasons also this gets rid of any extra loose hair that wasn't combed out the wig once it came out of production.

 

Can I Make Changes To My Order?

We are very dedicated to providing you with the best customer experience! Team Live Queenly will try our best to accommodate all reasonable order modifications prior to shipping. Please send all order request to info@livequeenly.com

SHIPPING POLICY

Orders are processed within 2-3 business days of payment. All items are shipped via U.S. Postal Service, Fed Ex or DHL and take approximately 3-5 business days, and 7-10 business days for all wigs & apparel. All weekend orders will be processed on Monday. Once items are shipped, tracking numbers will be sent to the email address provided with the purchase. 

Live Queenly isn’t responsible for any lost or late arriving items.

 If items have not been received, they can be located by using the tracking number or contacting your local post office, Fed Ex or DHL (whichever service was used to ship your package).

 If your tracking information reports that your package was indeed delivered and you have not received it, Live Queenly is not responsible for your package, you must take this up with the United States Postal Service or FedEX.

RETURNS, EXCHANGE AND REFUND POLICY

No returns, exchanges, or refunds on any hair, hair products, or lashes. All sales are final due to Sanitary requirements to protect all customers.

No returns, exchanges, or refunds on digital products. All sales are final due to the nature of the product.

COVID 19 INFO

Due to Covid restrictions FedEx and other carries have decided to temporarily stopped signature release unless requested. To ensure the delivery of your package, once you receive your tracking number from Live Queenly Boutique please make sure you log into your FedEx account and request signature release for your package ASAP. This will ensure that your packaged is not delivered without a signature at the provided shipping address.

 For other questions or concerns please feel free to email us at:  

info@livequeenly.com

 We are very dedicated to providing you with the best customer experience! Thank you! We appreciate your business ! 

Digital Product Terms and Conditions

This Is A Digital Product. Due To The Nature Of This Product, All Sales Are Final. No Refunds, Returns or exchanges Are Given On Digital Products. Purchasing this product means you understand and agree to our refund policy, terms and conditions.